Cancellation & Return policy
- You can cancel your order anytime between the date you purchased the item and delivery date for the full refund.
- We want you to be completely satisfied with your purchase from Samek Furniture and if the goods ordered are not meeting your satisfaction you can return them for an exchange or full refund of the item cost within 14 days from the date of delivery.
NOTE: NEW OTHER items are not eligible for a return as they are sold at the reduced to the max price and sold as seen.
CHANGE OF MIND:
- In case of the returns when customer decided to change his mind delivery charge in non-refundable and collection charges apply.
Please note that the goods MUST be as they arrived unused, suitable for resale and in original packaging. After we receive your return, we have 5 working days to inspect goods and send a refund. If returned goods will arrive to us damaged we reserve the right to refuse your return.
PLEASE NOTE: used, assembled, partially assembled items CAN NOT be returned/ returned for a full refund but there is a possibility to return the item and receive 65% refund off the item price if condition is acceptable by us!
We are not able to refund delivery charge.
INSPECTION OF GOODS:
- After you receive goods please inspect them within 24h and report any damages by sending us email with as much details and photos as possible (This will allow us to make a claim and not be refused). Any damages have to be reported and registered in the picture before the assembly. Damages reported after the assembly will be rejected as there is no evidence that the damage didn't happen during the assembly. If there is none reports received within 24h from the date of delivery this will mean that the item arrived in perfect condition as described.
- In case of damaged, incorrect or missing parts we FIRSTLY will send them to you ASAP and usually with NEXT DAY delivery service.